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A Detailed Troubleshooting Guide for QuickBooks error H202

A Detailed Troubleshooting Guide for QuickBooks error H202
Written by Usdng

We all are aware of the QuickBooks features. But, while using these features, users report encountering some technical glitches. In this article, we will discuss about QuickBooks error H303 that appears while using the multi-user feature of QuickBooks. Generally, it appears when a user tries to switch QuickBooks from single-user mode to multi-user mode. Error code H202 appears on the screen with the message, “This company file is on another computer, and QuickBooks needs help connecting.” This error occurs when QuickBooks can’t establish a connection with the company file stored on the server. If you are also a victim of QuickBooks multi-user error H202, read the entire blog to know the root causes and follow the solutions to troubleshoot it.

Annoyed of getting QuickBooks error H202 while switching the modes? We are here to help you. Call us on our toll-free number 1.855.738.2784 and get instant resolution from the QuickBooks technical support team

What are the factors responsible for the occurrence of QuickBooks error code H202?

Below is the list of prominent reasons that trigger error H202 in QuickBooks:

  1. Problems with the multi-user network and misconfigured hosting are the leading causes of the error.
  2. Database Server Manager is damaged or not running properly.
  3. Windows Firewall settings are not suitable for some QuickBooks operations.
  4. QuickBooks services are not running on the server computer.

Now that you are versed with the root causes behind the error. Go to the troubleshooting section and implement the solutions to resolve the error.

Recommended to read – QuickBooks Error 1603

Best Possible Solutions to Deal with QuickBooks Multi-User error H202

Solution 1. Get the newest version of QuickBooks Tool Hub and run Database Server Manager

  1.  After closing company files, exit the QuickBooks Desktop application and download the setup file of the latest QuickBooks Tool Hub version from Intuit’s website.
  2.  When the update file downloads, choose an approachable location to save it, like your Windows Desktop.
  3.  From the desktop, open the QuickBooksToolHub.exe file and start the installation by following the instructions given on the screen.
  4.  Mark the agree to the terms and conditions checkbox to complete the installation. Once done, open QuickBooks Tool Hub from the desktop and choose the Network Issues tab.
  5.  Click QuickBooks Database Server Manager and wait till it repairs firewall permissions.
  6.  When the scan completes, close the tool hub and open QuickBooks to check if error h202 is resolved.

Solution 2. Run File Doctor from QB Tool Hub to troubleshoot network and company file issues

  1. Reopen the QuickBooks Tool Hub, move to the Company File Issues tab and select Run QuickBooks File Doctor.
  2. From there, pick your company file through the drop-down and mark the Check your file option.
  3. If you can’t find your file in the drop-down, click Browse to search on the computer and then select the middle Check your file option.
  4. Select Continue, enter login details when prompted and click the Next button.
  5. When File Doctor completes, try switching QuickBooks to multi-user mode again. If the issue continues, go for other solutions.

Solution 3. Verify services on the host computer

  1.  On the server computer, move to the Start menu and enter Run in the search field.
  2.  When the Run command window opens, type services.msc and press the Enter key on your keyboard.
  3.  From the list of services, double-click QuickBooksDBXX and choose Automatic as the Startup Type.
  4.  Next, ensure the Service Status is either Running or Started, else choose Start.
  5.  Move to the Recovery tab and choose Restart from Service from the First failure, Second Failure and Subsequent Failure drop-downs.
  6.  Click Apply to save the changes and repeat the same procedure for QBCF Monitor Service.
  7.  Reopen QuickBooks, move to the File menu and select the Switch to Multi-user Mode option.

Solution 4. Make changes to Window access permissions and add services

To verify if the permissions are set correctly:

  1. Go to the Start menu, open File Explorer and right-click the folder that stores the company file.
  2. Choose Properties, move to the Security tab and click Advanced.
  3. Select QBDataServiceUserXX, then Edit and allow settings for:
    • Traverse Folder/Execute File
    • List Folder/Read Data
    • Read Attributes
    • Read Extended Attributes
    • Create Files/Write Data
    • Create Folders/Append Data
    • Write Attributes
    • Write Extended Attributes
    • Read Permissions

If permissions are not configured correctly:

  1. Right-click the folder that stores QuickBooks company files, choose Properties and then Security.
  2. Click Edit, choose QBDataServiceUserXX and click Full Control.
  3. Choose Allow, then Apply and click OK.

Next, grant access permission to share company file to Windows Server 2012:

  1. Go to the Start menu, enter Run in the search to open the Run Command and type Server Manager.
  2. Click the OK button, choose File and Storage Services, then Shares.
  3. Scroll the Task drop-down menu, click New Share and select SMB Share-Quick.
  4. Move to the Share location section, click Type a custom path and then Next.

Solution 5. Check the connection between the host computer and workstation

To check the connectivity between the server computer and the workstation, you need to ping server from each workstation getting error code h202. To initiate the process, you need to turn on Network Discovery on server and workstation. Here’s how:

  1.  Move to the desktop, click the Windows Start icon and type ‘Network and Sharing Center.’
  2.  Choose Change advanced sharing settings, go to the Network Discovery and File and Printer showing section and make sure Turn on network discovery.
  3.  Next, you need to know the server name. For this, open the Start menu on the server computer.
  4.  In the search, type Run and when the Run window opens, type CMD.
  5.  In the black command window, type ipconfig/all and tap Enter.
  6.  Go to the IP Configuration section, find the Host Name on the right and copy it.
  7.  Move to your workstation, open Run and then type CMD in the Run window.
  8.  Next, type ‘ping [server name],’ tap the Enter key and follow the same steps on each workstation to resolve error H202.

Solution 6. Make changes to multi-user hosting

  1.  Open
  2. QuickBooks Desktop on the workstation getting error H202 and go to the File menu.
  3. Choose Utilities, don’t select the Host Multi-User Access option and move to the next workstation.
  4.  Click the Stop Hosting Multi-User Access option under Utilities and follow the same steps on all workstations.
  5.  Next, move to server computer and open the QuickBooks Desktop application.
  6. From the File menu, select Utilities and look for the Host Multi-User Access option.
  7.  Select the Host Multi-User Access option and not the Stop Hosting Multi-User Access option.

Solution 7. Make changes to Windows hosts file

  1.  Quit QuickBooks, go to the Start menu and select Computer.
  2.  Open the Drivers folder, double-click the host file and click Notepad.
  3.  Enter the IP address, then give space using Tab key and save the changes.

It’s time to end our article on QuickBooks error H202 hoping that the troubleshooting solutions we discussed will work for you. If you have any queries or the error doesn’t fix, connect with the certified QuickBooks expert’s team for instant resolution by calling us on our toll-free number 1.855.738.2784.

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